Refund policy

At Este’ Botanical Hair & Scalp Oil, we are committed to providing high-quality hair growth oils and excellent customer service. Please review our refund and cancellation policy carefully before making a purchase.

1. Refunds

Due to the nature of our products, all sales are final. We cannot accept returns for used or opened products.

Exceptions:

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the product. We will replace the item or provide a full refund for that order.

2. Cancellations

Orders can only be cancelled before they are shipped. Once an order has been processed or shipped, it cannot be cancelled.

To cancel an order, please contact us immediately through our Contact page.

3. Order Issues

 

If your order is lost in transit or does not arrive, please contact us. We may require proof of shipping or tracking confirmation from the carrier to process a replacement.

 

4. How to Request a Refund or Cancellation

• Contact us via the Contact page or email us at [insert your email]
• Include your order number, name, and reason for refund/cancellation
• We will review your request and respond within 1–3 business days

 

5. Additional Notes

• Products purchased as gifts are non-refundable.
• Refunds (if applicable) will be issued using the original payment method.
• Shipping costs are non-refundable, unless the refund is due to a damaged or incorrect product.